FAQ Page

1.Tell me more about your paintings. Are these originals?
Yes, we only sell original paintings signed by Ioan Popei, a Romanian well known artist. The gallery strives to bring you the highest quality level work of art at affordable prices. We can also provide you, at your request a certified of authenticity signed by Ioan Popei.

2.Do I have to pay for the shipping?
No, we ship worldwide for free. Once you have selected which are the paintings you would like to purchase, your order will be shipped to your mailing address via DHL, UPS or EMS. An e-mail will be sent to you confirming delivery. We will pack the paintings ordered for maximum safety in shipping

3.How long will I have to wait for my painting?
Most paintings are shipped with DHL Worldwide Delivery Sevices, UPS or EMS within 48 hours of receipt of your order (Monday thru Friday). Once the order leaves our location, Air Mail delivery time from Artist to your country usually ranges from 1-2 weeks.

4.What precautions are taken to ship the paintings safely to the customer?
You can rest assured that your painting will arrive safely. Not only do we independently insure every work of art we ship, we pack each piece by hand with ample protective measures. It is packed using styrofoam inserts and bubble wrap.

5.What if I don’t like the painting when I receive it?
Icons-Paintings.com has a 10-Day Money Back Guarantee. We try to do everything possible for our clients to be pleased with their purchases and our services. The opportunity of possible refund or exchange of the artworks you haven’t liked is made exactly for this purpose. A 10-Day Return Policy makes your purchase at Icons-Paintings.com completely risk free. If for any reason, you are not absolutely satisfied with your purchase, you may return it for a full refund, by notifying us within ten days of your receipt of the artwork. The artwork must be received in the same undamaged condition as it was sent. Please let us know if you would like to return the artwork by calling us at +40749033082 or e-mail us at : contact@icons-paintings.com

6.I like a painting but I want to buy it later. Can you hold it for my future order?
Yes, to hold a painting please e-mail us at contact@icons-paintings.com and tell us which is the painting you would like to be holded by us for a later order.

7.Are the paintings framed?
Usually we ship the paintings unframed because our experience is that buyers prefer this part of the art buying left to themselves. But some of our paintings are framed or we can frame them. If you would like to purchase a framed painting, first please inform us which are the paintings you would like to purchase and we will send you more information about them.